Refund policy
At Wolf Ghost Jewelry, your satisfaction is our top priority.
We have a 30-day return policy, which means you have within 30 days from receiving your order to request a full refund. To be eligible for a return, your item(s) must be in the same condition that you received it, unused, undamaged and in its original packaging.
To start a return, please contact our Customer Care Team at:
info@wolfghostjewelry.com
In the e-mail please state:
- The item(s) you want to return
- The reason you would like to return
- Provide proof of purchase (receipt/order number)
Please allow up to 24-hours for our Customer Care Team to get back to you.
Once your return request has been approved you will be required to ship the item(s) to our return address which will be provided to you through e-mail.
Our Customer Care Team will notify you once we’ve received and inspected your return item(s) and you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns must be shipped with Tracked Shipping. The sender is always responsible for the shipment and costs.
*Please note, Wolf Ghost does not cover the cost of returns.
*We do not accept items mailed back to us without checking with us first.
Damages and Issues
Our Customer Care Team is here to serve you & take all inquires seriously.
Please inspect your order upon reception and contact us immediately if:
- The item is defective
- Damaged
- Received the wrong item
Please contact our Customer Care Team and provide any pictures of the damaged item(s) so we can provide you with a full refund or exchange.
info@wolfghostjewelry.com
Exchanges
The fastest way to ensure you get what you want is to contact our Customer Care Team and mention the item(s) you purchased and what you would like in exchange.
Please contact us at info@wolfghostjewelry.com
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items or gift cards.