1. How long are shipping times? When will I receive my order? 

The time frame for your order delivery is divided into two parts:

Processing Time - Order verification, tailoring, quality check & packaging. All orders are sent for dispatch within 24 hours after the order is placed.  The processing time takes 1-3 days.

Shipping Time -  After processing items usually take between 10 - 20 days to arrive at their destination but can take longer from time to time.  

2. What payment options are available? 

We accept all major credit cards as well as PayPal. 

3. Can I track my order? 

As soon as your package ships, you will receive an e-mail with your tracking number that will let you keep tabs of where your order is at all times. 

You can track your order here: Track My Order

4. What's your return policy?

We offer a 14-days return policy, you have 14-days after the date of delivery to request for a return.

If you would like to make a return please contact us and indicate:
1. What you would like to return
2. The reason for the return
3. Include proof of purchase (receipt/order number).

Unfortunately, all of our sale items are final sale.

For more information refer to: Refund Policy

5. What do I do if my order arrives damaged? 

Please inspect the order upon reception. If it arrives damaged, contact us immediately through email with pictures of the damaged items. Once approved, we will issue a full refund or exchange.


6. Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation.

7. What happens if I receive the wrong item?

If there is an issue with your order - if its the wrong colour or defective - please notify us and we will get you a refund or the correct item. 

Please include pictures in your email of the item along with proof of purchase.

8. Do you offer exchanges?

We do not offer exchanges.
The easiest way to ensure you get what you want is to return your item(s) and repurchase. For more information please refer to: Refund Policy